NZ Delivery

Enjoy Free shipping within NZ for any item $100 or greater.

• Our products vary in weight and size and therefore our courier rates vary.
• For rural address, there's an additional charge of $4.30.
• If someone wants the posting bag couriered (nominally next day delivery) there is an additional charge of $2.00.
• Lead time: 3-5 business days
• This time may increase during peak periods.

Shipping Your Product

• Once we receive payment, the item will be wrapped, packaged and sent within 3-5 business days. At that point an email will be sent to you to let you know that the item has been shipped.

Packaging

• We wrap and package all our products carefully. The bottom line is that we want you to receive our beautiful pieces in good order and to be delighted with what we send you.

Damage

• Occasionally things get damaged. Please see Damaged Goods under Exchanges .

Delays

• Obviously, we cannot be held accountable for delays in the postal or courier system, so please order as early as you can to avoid disappointment. If you need something urgently or have a particular date by which something needs to be delivered (e.g. a birthday present), please contact us and we'll see what we can do. We do live in the country so can not always post immediately, but we will do our best.

Customised Items

• We are happy to produce customised, one-off items. Please contact us by email or phone if you would like something special. We'll talk through what you want and how long it will take to make the item and shipping details. Once you're happy with the details and have confirmed the order, production will commence. Once you've confirmed the order, from this point onwards, no refunds can be given.